FAQ

Where does the water come from?
We have more than one location for our range of water, the majority is produced in Hereford, England. Sales & Design is carried out at our Wilmslow Head Office.

How long does it take to produce my bottled water order?
Best to allow 2 weeks for the process - 1 week for labels and 1 week for bottling & delivery.

Can water be produced in less than 2 weeks?
Generally speaking NO!, but it's always worth checking to see. If you want water on a regular basis, it makes sense to order more labels than you need for future use, this reduces the unit cost of the label and means the labels are ready to be put on bottles.

What's the shelf life of the water?
Still 18 months, Sparkling 12 months.

What size is a pallet?
Quite Big! 100cm x 120cm, dependant on order quantity they can go up to 175cm high.

How heavy are the cases?
A case of 24 x 500ml bottles weigh 12.7kg and 330ml weighs 8.75kg per case.

Is the design really free?
Yes, based on you supplying a hires mac format logo (vector eps file) we will set up a basic design in keeping with your brand/website.
Top Tip: If you've a PDF proof from a designer/printer which has your logo on. If the logo stays crisp and doesn't pixelate when you zoom into it, that should be ok for us to use.

Can you design a brand for me?
Yes. We've an in-house design team for your needs, work of this nature will be chargeable at £75 per hour. We're happy to work within a given budget ie £150 will give you 2 hours of studio time.

How is the water delivered?
Small orders are delivered through a pallet distribution network. The water is collected from the bottling plant, sent on an articulated lorry to a central hub, then delivered from the hub to the delivery depot who then deliver it to your address. Standard deliveries are on a 2-3 day service. The depot may contact you the day before your delivery to see if you will accept it earlier (you have the right to say no). Delivery drivers are paid to deliver to the outside of the address given, they're not insured to breakdown the pallet(s) and deliver case by case. This means you'll need to consider how you'll get the water from the "kerbside" to where you want it to be stored.

I can't accept pallets at the delivery address, what happens then?
If your address isn't suitable to receive pallets we'll be happy to work out a price to breakdown the delivery and deliver by hand case by case. This is an extra cost and is to cover any additional labour and time required.

When do I pay?
Payment is on a proforma basis, ie you need to fully pay for the water before it is sent out. As a goodwill gesture on our part we produce your artwork/visual and send the label to print before payment is received. Water will not be despatched without evidence of the payment being sent or received.

How do I pay?
You can pay by bank to bank transfer, cheque or by credit/debit card (Note: all payments by credit/debit card incur a fee which is 2.5% of the total transaction amount). Details will be provided with your proforma invoice.

Why is there a fee for paying using a credit or debit card?
The 2.5% fee is to cover the costs charged to us when you use this method of payment.

I work for a charity can I have my water for free?
Sorry we can't! But our prices are great, our design work is FREE & the delivery is FREE.
Top Tip: See if you can get a corporate body to co-fund your water in return for having their logo on the label.